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Organizational Strategic Assessment - Town of Amherst

The Town of Amherst tasked The Berkley Group with conducting an Organizational Strategic Assessment (OSA). The purpose of this effort was to evaluate current organizational structure, staffing levels versus workload, policies and procedures, and then make recommendations to improve organizational efficiency along with internal and external customer service. The assessment included staff surveys, interviews with the town manager, department heads and staff. In total 12 interviews were conducted. The OSA follows a five-step guiding process – review, map, identify, evaluate and improve.  The assessment team reviewed and analyzed staffing and workload analysis, including reviewing documents and policies provided by town staff such as budgets, financial data, adopted plans, the town charter and operational information gathered from the departments was compiled and reviewed.

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